pko9 is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have under the Philippine Data Privacy Act of 2012.
Last Updated: May 2026Six core commitments that define how pko9 handles your personal information.
pko9 uses industry-standard SSL encryption, secure data centres, and strict access controls to protect your personal information from unauthorized access, disclosure, or misuse at every stage of processing.
pko9 collects only the personal data that is strictly necessary to provide our gaming services, process payments, verify your identity, and comply with Philippine regulatory requirements. We do not collect data we do not need.
pko9 will never sell, rent, or trade your personal data to third-party marketers or data brokers. Your information is used solely to operate and improve the pko9 platform and to comply with our legal obligations.
As a data subject under the Philippine Data Privacy Act of 2012, you have the right to access, correct, delete, and port your personal data. You may also object to certain types of processing. pko9 will respond to all data rights requests within the timeframes required by law.
pko9 does not store your full GCash PIN, PayMaya credentials, or bank account passwords. Payment transactions are processed through certified payment gateways. pko9 stores only the minimum payment reference data required for transaction records and dispute resolution.
pko9 will only send you promotional communications if you have opted in to receive them. You may withdraw your consent and unsubscribe from marketing messages at any time via your account settings or by contacting pko9 support.
pko9 ("pko9," "we," "us," or "our") operates the online gaming platform accessible at pko9.com and any associated mobile applications (collectively, the "Platform"). We are committed to protecting the privacy and personal data of all players, visitors, and users of the pko9 Platform ("you" or "your").
This Privacy Policy describes how pko9 collects, uses, stores, shares, and protects your personal data in connection with your use of the Platform. It is prepared in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC).
By registering a pko9 account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree, please do not use the Platform.
pko9 is the personal information controller responsible for your personal data collected through the Platform. For all privacy-related inquiries, requests, and complaints, you may contact our Data Protection Officer (DPO) using the contact details provided in Section 15 of this Policy.
pko9 has registered its data processing systems with the National Privacy Commission as required under the Data Privacy Act of 2012 and its Implementing Rules and Regulations.
When you create a pko9 account, we collect: your full legal name, date of birth, nationality, residential address (including city — Manila, Cebu, Davao, Quezon City, Makati, or elsewhere in the Philippines), email address, and mobile number. This information is required to create and maintain your account and to verify your identity in compliance with PAGCOR regulations and Philippine anti-money laundering laws.
To comply with Know Your Customer (KYC) requirements, pko9 may collect copies of government-issued identification documents (such as a Philippine passport, SSS ID, UMID, PhilSys National ID, or driver's license), proof of address documents, and selfie photographs for facial verification purposes.
pko9 collects records of all deposits, withdrawals, wagers, and bonus transactions associated with your account. We collect the payment method type (e.g., GCash, PayMaya, BPI, BDO, Metrobank) and transaction reference numbers. We do not store full payment credentials such as GCash PINs, PayMaya passwords, or complete bank account numbers.
pko9 collects detailed records of your gaming activity on the Platform, including games played, bet amounts, game outcomes, session durations, and responsible gaming tool usage. This data is used to operate the Platform, resolve disputes, detect fraud, and comply with regulatory reporting obligations.
When you access the Platform, pko9 automatically collects technical data including your IP address, device type and model, operating system, browser type and version, screen resolution, and general geographic location derived from your IP address. This data is used for security monitoring, fraud detection, and Platform optimization.
pko9 retains records of all communications between you and pko9 support, including live chat transcripts, email correspondence, and support ticket records. These records are used to resolve disputes, improve our support services, and comply with regulatory requirements.
pko9 collects your personal data through the following means:
pko9 uses your personal data for the following purposes:
pko9 processes your personal data on the following legal bases under the Data Privacy Act of 2012:
pko9 does not sell your personal data. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
All third parties with whom pko9 shares personal data are required to process that data only for the specified purpose and in accordance with applicable data protection law. pko9 does not permit third-party service providers to use your data for their own marketing purposes.
Some of pko9's technology and service providers may be located outside the Philippines. Where personal data is transferred to a country that does not provide an equivalent level of data protection to the Philippines, pko9 will implement appropriate safeguards — such as contractual data protection clauses approved by the National Privacy Commission — to ensure that your data remains protected in accordance with the Data Privacy Act of 2012.
pko9 retains your personal data for as long as your account is active and for such additional period as is required by applicable law or regulation. In particular:
Upon expiry of the applicable retention period, pko9 will securely delete or anonymize your personal data in accordance with our data disposal procedures.
pko9 uses cookies and similar tracking technologies on the Platform for the following purposes:
You may manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the Platform.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by pko9:
To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15. pko9 will respond to all verified data rights requests within fifteen (15) calendar days, or within such extended period as permitted by the Data Privacy Act.
The pko9 Platform is strictly intended for adults aged 21 years and older, in accordance with Philippine gaming regulations. pko9 does not knowingly collect personal data from individuals under the age of 21. If pko9 discovers that personal data has been collected from a person under 21, that account will be immediately suspended and the data will be deleted in accordance with our data disposal procedures.
If you believe that a minor has registered a pko9 account, please contact our support team immediately at [email protected] so that we can take prompt action.
pko9 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:
While pko9 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your pko9 login credentials and for notifying us immediately of any suspected unauthorized access to your account.
pko9 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where changes are material, pko9 will notify registered players via email or a prominent notice on the Platform at least fourteen (14) days before the changes take effect.
The date of the most recent revision is displayed at the top of this page. Your continued use of the Platform following the effective date of any revision constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Policy periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or pko9's data processing practices, or if you wish to exercise your data rights, please contact our Data Protection Officer:
Data Protection Officer — pko9
Email: [email protected]
Live Chat: Available 24/7 via the pko9 Platform
You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.
Your data is safe with us. Enjoy bingo, slots, live casino, and more — knowing pko9 is fully committed to your privacy and security every step of the way.
21+ For adults 21 years and older only. Please play within your means.